Shipping Policy | Soho Bay

SHIPPING POLICY

We don't add postage into the price of our products so that we can then appear to offer 'Free postage', this ultimately costs you more. Instead we offer great prices up front - and charge you a flat shipping rate of $15 unless Shipping to NT or WA in which case the rate is $25.  As an incentive to purchase more of our great value products we subsidise the shipping for orders above $250. 

 

 We generally ship orders within one day.  If there is a delay for any reason, we will notify you asap via e-mail. We say to allow up to 4 to 7 business days for delivery within Australia. However most of our customers find that their order arrives in much less time, usually 3 to 4 business days for eastern states.

 

Free Shipping on orders over $150**

As a reward for being a great customer we can offer free shipping when your order value exceeds $150 (**$200 for customers from NT, WA and Tasmania). 

 

Your order will be shipped via Star Track Couriers or Australia Post.  We determine the shipping method after your order has been packed and ready for shipping.  Our choice is largely determined by the carrier which offers the most efficient and cost effective service.  Not to worry - Your shipping cost will always be capped at either $15 ($25 for NT, TAS and WA) or free!.  

Startrack Courier Delivery

We will generally ship larger packages via Star Track Couriers.

IMPORTANT: For security of your parcel somebody needs to be present to sign for the delivery. If nobody is home then you will need to pickup your parcel from the depot or re-delivery arrangements need to be made with the courier and additional charges apply.

 

To avoid additional delivery charges you can instruct us to leave the parcel without signature if the location is secure. Please notify us in the delivery instructions section during the checkout process if you require this service. By allowing 'Authority to Leave', you agree to take full responsibility and liability if your parcel is lost, stolen or damaged after the parcel has been left by the courier. Parcels do get stolen, wet or chewed on by the family pet.

 

A better option is to have your order delivered to an address where you know someone will be in attendance to receive the parcel.

 

Australia Post Delivery

This is typically the best option for smaller orders or if you are in a remote part of Australia.  For security of your parcel somebody needs to be present to sign for the delivery. If nobody is home then you will be left a card with instructions to pickup your parcel from the post office.  You can instruct us to leave the parcel without signature if the location is secure. Please notify us in the delivery instructions section during the checkout process if you require this service. By allowing 'Authority to Leave', you agree to take full responsibility and liability if your parcel is lost, stolen or damaged after the parcel has been left by the courier..

 

Shipping outside of Australia

We can arrange delivery to addresses outside of Australia as the need arises.  If you check this option your order and payment will not be processed until our customer service makes contact with you to determine the most suitable arrangements and costs.

 

If you have any questions or concerns regarding the shipping method for your order please contact our customer service team.

 

Authority to Leave (ATL)

We do provide you the option to give the delivery service the 'Authority to Leave' the parcel if no one will be in attendance at time of delivery. By ticking the box to allow 'Authority to Leave' when you checkout your order, you agree to take full responsibility and liability if your parcel is left in an unsuitable location, lost, stolen or damaged after the parcel has been left by the courier. Parcels do get stolen, wet or chewed on by the family pet. A better option is to have your order delivered to an address where you know someone will be in attendance to receive the parcel.  You will need to leave us detailed instructions for where and how to leave your parcel in the details area provided during checkout.

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